CAR2GO® Australia Privacy Policy
This Privacy Policy applies to the services offered by CAR2GO® Australia (ABN 74 067 421 198)
1. Personal information is important.
CAR2GO® is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, CAR2GO® will only collect and use personal information as set out below.
2. Collecting personal information.
CAR2GO® will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily. CAR2GO® does not collect information other than:-
-name(s)
-address(s)
-phone numbers (s)
-license details as required by insurance/hire agreement
-credit card number(s)
-email address(s)
3. Use of tracking technologies
CAR2GO® may use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. These tracking technologies allow CAR2GO® to monitor the items an individual may want to hire as they move through the web site(s), and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons; however, this may limit the services provided by CAR2GO®'s web site.
4. Using and disclosing your personal information
Personal Information will be used for the following primary purpose: - To fulfil obligations under any hire agreement and/or any other contract between the individual and CAR2GO®.
- To render services related to CAR2GO® business such as insurance matters or of the hiring of the vehicle.
- To provide information about products, service and/or special offers.
- To obtain opinions or comments about products and/or services.
For the purpose described above in order to operate the web site or deliver a service, personal information may also be shared with a service provider; a non-CAR2GO® Business that offers a similar Privacy Policy to protect collected information.. CAR2GO® recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of CAR2GO®, or any member of the public, or to lessen a serious threat to a person's health or safety.
5. Contact by CAR2GO®
CAR2GO® may contact individuals using the information which was provided by them in order to:
- Provide information that may be of interest about upgrades, special offers and other matters that may be of interest or important to their previous or current booking or rental.
- To send newsletters or emails.
If an individual receives communications from CAR2GO® which they do not wish to receive, they may remove their name from the database by contacting CAR2GO® on the customer service enquiry number 1800 277 240 6am-8pm Australian EST. Please allow 7-14 days for this request to be processed.
6. Individual's right of access
Individuals have the right to review the information that may be recorded on the CAR2GO® database. Information may be reviewed by contacting CAR2GO® on the customer service enquiry number 1800 277 240 6am-8pm Australian EST
7. Changing and deleting the information we have about you
Information contained on the database may be amended by contacting CAR2GO® on the customer service enquiry number 1800 277 240). In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.
8. Storage and security of personal information
CAR2GO® will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. In some cases these facilities may be overseas. CAR2GO® employees and data processors are obliged to respect the confidentiality of any personal information held by CAR2GO®. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. CAR2GO® will not be held responsible for events arising from unauthorised access to personal information.
9. CAR2GO® and links to other web sites
CAR2GO® provides links to web sites outside of the CAR2GO® site. These linked sites are not under the control of CAR2GO®, and CAR2GO® is not responsible for the conduct of companies linked to the CAR2GO® web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
10. Problems or queries
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Customer Service Information Officer by calling the customer service enquiry number 1800 277 240 6am-8pm Australian EST.
If you are unhappy with our responses please contact the Australian Privacy Commissioner on 1300 363 992.
